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FREQUENTLY ASKED QUESTIONS



You have questions
We have answers

New to therapy? That’s ok. Here are a few frequently asked questions.

  • How do I get an appointment or referral?
  • What should I expect after getting an appointment?
  • What should I wear and bring to the appointment?
  • What are the insurance and Medicare coverage options?
  • How do I cancel my appointment?
How do I get an appointment or referral?

If you need physical, occupational, or speech therapy, we recommend obtaining a physician referral at your child’s next appointment. Our staff will be happy to answer any questions you may have regarding a referral, or we can assist with obtaining one from your physician.

What should I expect after getting an appointment?

Arrive 15 minutes before your first appointment to complete the registration process. This appointment will last 45 to 60 minutes.

The duration of subsequent visits (typically 30 – 60 minutes each) is based on evaluation, plan of care, and conditions.

Your therapists will consider your condition and the doctor’s order when establishing the frequency of your treatments. Therapy sessions will continue until you and your therapist decide that you have reached your desired level of function or that further skilled therapy would not be beneficial.

What should I wear and bring to the appointment?

Wear loose-fitting clothing that allows your therapist easy access to the area needing evaluation and treatment. Gowns and shorts are available if you need them. Bring tennis shoes as exercise is essential to the treatment of most disorders. You’ll also want to bring:

  • Insurance card (if applicable)
  • Driver’s license or photo ID
  • Doctor’s prescription for therapy, if you have one
What are the insurance and Medicare coverage options?

Insurance coverage rules vary from company to company. Some insurance plans have a deductible to be met first, some have co-pays, and some have both. You may also require prior authorization before starting any therapy, but this is completed by our staff.

Our office staff will verify your benefits and discuss them with you. Contact your insurance company for more information on your plan.

If you do not have insurance coverage, we offer private pay options.

How do I cancel my appointment?

Notify us as soon as possible (preferably within 24 hours) of any appointment you will miss so we can book another patient in that slot.

Staff will also attempt to contact each patient directly by phone.


Get in touch

Contact us if you have further questions. We’re here and ready to help!


ADDRESS

276 Nissan Pkwy Bldg. B Ste100
Canton, Mississippi 39046


CALL US

(601) 808 3028


FAX US

(601) 510-9665



MEASURABLE RESULTS





MEASURABLE RESULTS






SmartTherapy LLC © 2024. Powered by Bethel Bridge Digital. With ❤️ From Chicago.



SmartTherapy LLC © 2024. Powered by Bethel Bridge Digital. With ❤️ From Chicago.